Shipping & Delivery Policy

At Sapphire, we aim to process and deliver your orders safely and efficiently across eligible locations in India.

1. Shipping Coverage

We currently ship orders to eligible delivery addresses within India.

Delivery availability may depend on the serviceability of the destination PIN code and the availability of our courier partners.

2. Order Processing Time

Orders are generally processed within [1-3] business days after successful order confirmation.

Orders placed on Sundays, public holidays, or during exceptional circumstances may require additional processing time.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately [3-7] business days, depending on the destination, courier service, weather conditions, public holidays, and other circumstances.

The estimated delivery time is not a guaranteed delivery date.

Remote or non-serviceable areas may require additional time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

We may offer free shipping on selected products, orders, locations, or promotional campaigns.

Any applicable shipping charges will be clearly communicated before completing your purchase.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to monitor your shipment through the applicable courier partner.

6. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Government restrictions
  • Courier delays
  • Incorrect or incomplete address information
  • Customer unavailability
  • High-volume sale periods
  • Other unforeseen circumstances

We will make reasonable efforts to assist you in case of a delivery delay.

7. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges for re-delivery, where applicable.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability, refusal to accept the shipment, or incorrect contact details, the order may be returned to us.

Additional charges may apply for re-shipping, where applicable.

9. Damaged Packages

If the package appears visibly damaged at the time of delivery, please take photographs or videos of the package before opening it.

If the product inside is damaged, contact us as soon as possible according to our Return, Refund & Replacement Policy.

10. Partial Shipments

In some cases, items from the same order may be shipped separately depending on product availability, warehouse processing, or logistics arrangements.

11. Contact Us

For shipping-related questions, please contact:

Brand: Sapphire
Website: https://onlinesapphire.in/
Phone/WhatsApp: +91-9891136595
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Business Address: [YOUR REGISTERED BUSINESS ADDRESS]