Return, Refund & Replacement Policy

At Sapphire, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return, replacement, or refund subject to the terms below.

1. Return Window

You may request a return or replacement within [7/10/14] days from the date of delivery.

Return requests submitted after this period may not be accepted.

2. Eligible Reasons for Return or Replacement

A return or replacement may be accepted if:

  • The product is damaged during delivery
  • The product is defective or has a manufacturing issue
  • You received the wrong product
  • You received an incomplete product or missing accessories
  • The product received is materially different from the product description

The product must generally be unused, in its original condition, and returned with all original packaging, tags, accessories, manuals, and other items supplied with the order.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

Unless otherwise stated on the product page, the following may not be eligible for return:

  • Used kitchen utensils or cookware
  • Products showing signs of use, washing, cooking, or damage caused after delivery
  • Products without original packaging
  • Products damaged due to misuse or improper handling
  • Products altered or repaired by the customer
  • Clearance or final-sale products, where clearly identified
  • Products returned after the applicable return period

4. Damaged Product on Delivery

If your package arrives damaged, please:

  1. Take photographs or videos of the outer package before opening it.
  2. Record the unboxing process whenever possible.
  3. Take clear photographs of the damaged product and packaging.
  4. Contact us within [24/48] hours of delivery.

We may request photographs, videos, order details, or other information to evaluate the claim.

5. How to Request a Return

To request a return or replacement, contact us at:

Email: [YOUR CUSTOMER SUPPORT EMAIL]
Phone/WhatsApp: +91-9891136595

Please provide:

  • Order number
  • Customer name
  • Registered mobile number or email
  • Product name
  • Reason for return
  • Photographs or videos, where applicable

Our team will review the request and provide further instructions.

6. Return Approval

All return requests are subject to verification and approval.

If approved, we will provide instructions regarding the return process. Customers should not send products to an address without receiving return instructions from us.

7. Return Shipping

If the return is due to a manufacturing defect, incorrect product, or damage caused during delivery, we may arrange or reimburse eligible return shipping, subject to verification.

For returns requested for other reasons, return shipping charges may be borne by the customer.

8. Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed through the original payment method or another appropriate method, subject to applicable payment processing timelines.

Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.

9. Cash on Delivery Orders

For Cash on Delivery orders, refunds may be processed through an appropriate electronic payment method after the customer provides the required details.

We may request bank account or UPI information for processing an eligible refund.

10. Replacement

Where applicable, an eligible product may be replaced with the same product.

Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative resolution, including a refund, where applicable.

11. Refund Deductions

Where applicable and permitted, refunds may exclude:

  • Non-refundable shipping charges
  • Return shipping charges
  • Other charges clearly disclosed at the time of purchase

No deduction will be made for a return caused by our error, such as dispatching the wrong product or delivering a product that was damaged or defective, subject to verification.

12. Cancellation

Order cancellation may be requested before the order is shipped.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, you may need to follow the applicable return process.

13. Important Note for Cookware and Kitchen Products

Products must be used according to the instructions and safety guidelines provided with the product.

Damage resulting from improper use, overheating, unsuitable utensils, incorrect cleaning methods, accidental damage, or normal wear and tear may not qualify for return, replacement, or refund.

14. Contact Us

For return, replacement, or refund requests:

Brand: Sapphire
Website: https://onlinesapphire.in/
Phone/WhatsApp: +91-9891136595
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Business Address: [YOUR REGISTERED BUSINESS ADDRESS]