Customer Support & Grievance Redressal Policy
At Sapphire, we are committed to providing a transparent and responsive customer experience.
If you have a question, complaint, or concern regarding an order, product, payment, delivery, return, refund, or privacy matter, you can contact us using the information below.
1. Customer Support
Brand: Sapphire
Website: https://onlinesapphire.in/
Phone/WhatsApp: +91-9891136595
Email: [YOUR CUSTOMER SUPPORT EMAIL]
Business Address: [YOUR REGISTERED BUSINESS ADDRESS]
2. Types of Requests We Handle
You may contact us regarding:
- Order status
- Product information
- Shipping and delivery
- Damaged products
- Defective products
- Wrong products
- Returns
- Replacements
- Refunds
- Payment issues
- Cancellation requests
- Privacy-related concerns
- Other Website or purchase-related matters
3. Information to Include
To help us resolve your request quickly, please provide:
- Order number
- Name used for the order
- Registered mobile number
- Email address
- Description of the issue
- Relevant photographs or videos, where applicable
4. Complaint Resolution
We aim to acknowledge customer complaints within [24-48 hours] and resolve them as soon as reasonably possible.
The actual resolution time may depend on the nature of the complaint, product inspection, courier investigation, payment provider processing, or other circumstances.
5. Grievance Officer
For formal grievances, please contact:
Name: [GRIEVANCE OFFICER NAME]
Designation: Grievance Officer
Email: [GRIEVANCE EMAIL]
Phone: [GRIEVANCE PHONE]
Address: [REGISTERED BUSINESS ADDRESS]
We will review and address grievances in accordance with applicable laws and regulations.
6. Customer Cooperation
Customers are requested to provide accurate information and cooperate with reasonable verification requirements so that we can investigate and resolve complaints efficiently.
7. Policy Updates
We may update this Customer Support & Grievance Redressal Policy when necessary.
Any updates will be published on this page.