Return and Exchange Policy for Sapphire Kitchenware
At Sapphire, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you’ve received, you can return or exchange them based on the following guidelines.
Return Period
You may return items within 7 days of receiving your order. After this period, we cannot accept returns or exchanges.
Conditions for Returns
- Products must be unused, unwashed, and in the original packaging.
- Any item that has been damaged or altered in any way will not be accepted for return.
- Certain products, such as personalized items, perishable goods, or open-box items, may not be eligible for return.
How to Return an Item
- Contact our customer service team at support@sapphirekitchenware.com or call us at [phone number] to initiate the return process.
- Provide your order number, product details, and reason for return.
- We will provide you with a return address and further instructions.
Refunds
Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Please note that shipping charges are non-refundable.
Exchanges
If you would like to exchange an item for a different product, please contact us. Exchanges are subject to product availability and must follow the same guidelines as returns.
Defective or Damaged Items
If you receive a damaged or defective product, please contact us within 24 hours of receiving the item. We will arrange for a replacement or full refund as per your preference.